Terms and Conditions – Ultimate Hair Shop

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://ultimatehair.shop website (the “Service”) operated by Ultimate Hair Shop (“we”, “us”, or “our”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the Service.

1. Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms and may result in immediate account termination.

You are solely responsible for:

maintaining the confidentiality of your password
any activity performed under your account

You must notify us immediately of any unauthorized use or security breach.

2. Custom-Made Products (No Refunds / No Cancellations)

All products sold through our store are custom-made formulations, prepared individually once an order is placed.

For this reason:

– Orders cannot be cancelled once prepared

– No refunds or returns are accepted

– No exchanges can be issued

Please ensure your order details are correct before completing your purchase.

3. Shipping Policy

Orders are typically prepared within 1–2 business days.

3.1 Triangular Shipping System

To minimize customs delays, we use a triangular international shipping method. Due to this system:

tracking numbers may not be available for all destinations
delivery usually takes 2–3 weeks
certain destinations (including islands or remote areas) may require additional time

4. Delivery Responsibility & Limitations

Once an order has been shipped, responsibility transfers to the postal carrier.

We are not responsible for delivery issues caused by factors outside our control, including but not limited to:

incorrect or incomplete customer address
customer not found / unavailable
unclaimed or refused packages
customs retention, rejection, or destruction
import restrictions in the destination country
postal delays due to local carriers
force majeure events

In such cases, no refunds or reshipments will be issued.

5. Customs and Import Regulations

It is the buyer’s responsibility to understand the import regulations of their country.
If a package is delayed, held, rejected or destroyed by customs, we cannot issue refunds or replacements.

6. Satisfaction Issues

If you are not satisfied with your order, please contact us at
📧 support@ultimatehairshop.com
We will do our best to assist you within the limitations of international shipping and the custom-made nature of the products.

However, this does not imply eligibility for refunds, cancellations, or replacements.

7. Intellectual Property

All content, trademarks, graphics, logos, product descriptions, and functionality displayed on the Service are the exclusive property of Ultimate Hair Shop and its licensors.

Unauthorized use, reproduction, or distribution is prohibited.

8. External Links

Our Service may contain links to third-party websites. We have no control over their content or practices and are not responsible for any damages related to such third-party sites.

We recommend reviewing their own terms and privacy policies.

9. Termination

We may suspend or terminate accounts immediately and without prior notice if a user violates these Terms or engages in fraudulent or abusive behavior.

Upon termination, your right to use the Service ceases.

10. Disclaimer

You use the Service at your own risk.
Products and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, including but not limited to:

merchantability
fitness for a particular purpose
non-infringement
uninterrupted service

11. Limitation of Liability

To the fullest extent permitted by law, Ultimate Hair Shop shall not be liable for:

indirect, incidental, or consequential damages
loss of data, profits, or business opportunities
issues arising from shipping carriers, customs, or delivery agents
incorrect customer-provided information
misuse or misunderstanding of the product

Our maximum liability shall never exceed the original purchase price of the product.

12. Changes

We reserve the right to modify or replace these Terms at any time.
Material changes will be announced at least 30 days in advance when possible.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

13. Contact Us

For questions regarding these Terms, please contact:
📧 support@ultimatehairshop.com